PRIVACY
POLICY
Last
Updated: 05-01-2026
This
Privacy Policy (Policy) describes how IndiQube
(IndiQube, we, our, or us) collects, uses,
stores, discloses, and protects personal data of users (you, your, Data
Principal) who access or use our website and/or mobile application
(collectively, the Platform).
IndiQube is committed to protecting your
privacy and ensuring compliance with applicable Indian data protection laws,
including the Digital Personal Data Protection Act, 2023, the Information
Technology Act, 2000, and the rules made thereunder.
1.
APPLICABILITY & CONSENT
By
accessing or using the Platform, you consent to the collection, use,
processing, storage, and disclosure of your personal data in accordance with
this Policy.
Where
required under law, consent shall be:
●
Free
●
Specific
●
Informed
●
Unambiguous
●
Revocable
You
may withdraw your consent at any time, subject to legal and contractual
obligations.
2.
PERSONAL DATA WE COLLECT
We
may collect the following categories of personal data:
2.1
Information Provided Directly by You
●
Full name
●
Job title / designation
●
Email address
●
Mobile number
●
Postal address and PIN code
●
Preferences and interests
●
Responses to surveys or feedback
forms
●
User profile photograph / image (for
identification and access control)
2.2
Automatically Collected Information
●
Device information
●
IP address
●
Browser type
●
Usage data and interaction logs
●
Cookies and similar tracking
technologies
2.3
Payment Information
Payment-related
data is processed exclusively by third-party PCI-DSS compliant payment
gateways. IndiQube does not store or process
credit/debit card details on its servers.
2.4
Transport & Location Information (Where Applicable)
Where
the Platform is used for transport, commute, or mobility-related services, we
may collect:
●
Pickup and drop
locations
●
Trip schedules, shift
timings, route allocations
●
Real-time GPS location
data (latitude/longitude)
●
Background location data
during active trips (subject to permissions)
●
Trip routes, ride
history, timestamps, and travel logs
●
Vehicle assignment and
ride participation details
●
Driver and vehicle
metadata necessary for service delivery
Such
information is collected strictly for operational, safety, and service-related
purposes
3.
PURPOSE OF COLLECTION & USE
Your
personal data is collected and processed for the following lawful purposes:
●
To create and manage user accounts
●
To personalize user experience and
content
●
To provide customer support and
respond to inquiries
●
To process transactions and service
requests
●
To administer promotions, contests,
or surveys
●
To send service-related
communications and updates
●
To comply with legal and regulatory
obligations
●
To improve platform functionality,
security, and performance
●
To enable transport planning,
routing, and vehicle allocation
●
To provide live vehicle tracking and
ETA calculations
●
To maintain trip records, ride logs,
and safety monitoring
●
To generate transport alerts,
notifications, and updates
●
To support incident management and
safety investigations
Personal
data shall be used only for purposes that are clear, lawful, and proportionate.
4.
LOCATION TRACKING AND BACKGORUND DATA PROCESSING
For
transport and safety-related functionality, the Platform may collect and
process real-time and periodic location data.
●
Location tracking may
occur while the app is in use and, where required for service continuity, when
running in the background, subject to device permissions.
●
Location information is
used solely for transport operations, safety, fraud prevention, and service
optimisation.
●
Disabling location
permissions may impact Platform functionality.
●
The Company does not use
precise location data for unrelated advertising purposes.
5.
DISCLOSURE OF PERSONAL DATA
We
do not sell or rent your personal data.
We
may disclose personal data only in the following circumstances:
●
To service providers, contractors,
or vendors strictly on a need-to-know basis
●
To payment gateway providers for
transaction processing
●
To government authorities or
regulators where required by law
●
With your explicit consent
●
To fleet operators, drivers, and
transport partners for service delivery
●
To your organization / employer for
transport administration and safety (where applicable)
●
To mapping, analytics,
communication, and cloud service providers
●
For safety, fraud prevention, or
incident management purposes
All
third parties are contractually bound to maintain confidentiality and data
security.
6.
SAFETY SECURITY AND EMERGENCY PROCESSING
In
situations involving user safety, security incidents, emergencies, or
accidents, IndiQube may access, use, or disclose
relevant data, including location and trip information, where reasonably
necessary to:
●
Protect users or
personnel
●
Investigate incidents or
misuse
●
Comply with legal
obligations
●
Respond to lawful
requests by authorities
7.
DATA SECURITY SAFEGUARDS
We
implement reasonable security practices and procedures including:
●
Physical, technical, and
administrative safeguards
●
Secure servers and access controls
●
Encrypted data transmission where
applicable
●
Regular system monitoring and audits
Despite
best efforts, no system is completely secure. IndiQube
shall not be liable for breaches beyond reasonable control.
6.
DATA RETENTION
Personal
data shall be retained only for as long as necessary to fulfil the purpose for
which it was collected or as required under applicable law.
Upon
completion of purpose or withdrawal of consent, data shall be securely deleted
or anonymised, unless retention is legally mandated.
7.
YOUR RIGHTS AS A DATA PRINCIPAL
Subject
to applicable law, you have the right to:
●
Access personal data held by us
●
Request correction or updating of
inaccurate data
●
Withdraw consent
●
Request deletion of personal data
(subject to legal exceptions)
●
Grievance redressal
Requests
may be sent to the contact details below.
8.
GRIEVANCE REDRESSAL & CONTACT DETAILS
In
accordance with Indian law, IndiQube has appointed a
Grievance Officer.
Grievance Officer / Data Protection
Contact:
Email:
helpdesk.indiqube@indiqube.com
Registered Office Address:
We
shall respond to grievances within the statutory time period.
9.
COOKIES & TRACKING TECHNOLOGIES
Cookies
are small files placed on your device to improve functionality and user
experience.
We
use cookies to:
●
Analyse traffic and usage patterns
●
Improve platform performance
●
Remember user preferences
You
may choose to disable cookies via browser settings. However, this may limit
platform functionality.
Cookies
do not provide access to your device or personal data beyond what you choose to
share.
10.
THIRD-PARTY LINKS
The
Platform may contain links to third-party websites or applications.
Once
you leave our Platform, we do not control external sites and are not
responsible for their privacy practices. Users are advised to review the
respective privacy policies of such third parties.
11.
CHILDRENS DATA
The
Platform is not intended for use by children unless permitted by law and
accompanied by verifiable parental consent, wherever applicable.
12.
CHANGES TO THIS POLICY
IndiQube reserves the right to modify this
Policy at any time. Updates shall be posted on the Platform, and continued use
constitutes acceptance of the revised Policy.
13.
GOVERNING LAW & JURISDICTION
This
Policy shall be governed by and construed in accordance with the laws of India.
Courts shall be at Bangalore, India which shall have exclusive jurisdiction.
14.
ROLE OF INDIQUBE
Depending
on the nature of services, IndiQube may act as a Data
Fiduciary or Data Processor under applicable law. Where personal data is
processed on behalf of an organization or client, such processing shall be
governed by contractual arrangements and applicable legal requirements.
15.
FRAUD PREVENTION & MISUSE DETECTION
We
may process relevant data, including device, usage, and location information,
for prevention of fraud, unauthorized access, security threats, or misuse of
the Platform.
16.
CROSS BORDER DATA TRANSFER
Data
Storage & Processing Location
IndiQubes services are intended for use
within India, and we primarily store and process personal data within India. IndiQube
does not actively transfer personal data outside
India for business or operational purposes. However, certain underlying
technology providers or infrastructure services used by IndiQube
may involve automated or incidental processing mechanisms that are inherent to
digital service environments. IndiQube implements
reasonable safeguards consistent with applicable Indian laws to protect
personal data.
17.
LIMITATION OF LIABLITY
While
IndiQube implements reasonable security safeguards,
users acknowledge that no digital platform can guarantee absolute security.
To
the extent permitted under applicable law, IndiQube
shall not be responsible for:
●
Events beyond its
reasonable control
●
Failures attributable to
third-party systems or networks
●
User-side device or
security compromises
Nothing
in this Policy limits rights available to users under applicable law.
18.
LEGAL BASIS AND PROCESSING GROUNDS
IndiQube processes personal data only where permitted under
applicable law, including:
●
Based on your consent
●
For performance of
services requested by you
●
For compliance with
legal or regulatory obligations
●
For legitimate uses
recognised under applicable laws
Where
consent is required, it may be withdrawn in accordance with this Policy and
applicable law.
19.
SEVERABILITY
If
any provision of this Privacy Policy is held to be invalid or unenforceable
under applicable law, such provision shall be severed without affecting the
validity of the remaining provisions.